Frequently Asked Questions for Parents
We understand that for parents sending your kids abroad on a volunteer project or internship can be daunting. You’re nervous about their safety, especially if they’re traveling alone for the first time. Well, you don’t need to worry, because we care just as much about their safety as you do.
We want this opportunity to be just as exciting for you as it is for them. The best part for you is knowing that they’ll get to experience something out of their comfort zone while knowing they’re in a safe and supportive environment.
To ease your concerns, here is a list of our most frequently asked questions. If you can’t find what you are looking for, then feel free to contact us or request a callback!
How safe is the country where you base your projects?
Safety is our number one priority. We only send our volunteers and interns to destinations that are safe and politically stable. Uganda is very safe, a country! We also devise and train our staff on crisis management plans, so they know what to do if a problem occurs.
We keep in touch with you every step of the way in order to keep you safe. From the moment a child signs up until they fly back home. Here are 10 ways we ensure your safety while you’re overseas with us.
How do you ensure your volunteer projects and placements make a difference?
We don’t leave our positive impact up to chance. Every one of our projects is carefully planned and monitored so that we know we’re making the positive change that we’re committed to.
We plan, monitor, and evaluate all our projects in close consultation with local communities, conducting regular rigorous impact assessments. With our project goals in mind, we target issues while also encouraging the global sharing of ideas across our placements around the country and region.
If you’re wondering whether they can make an impact in as little as a week, we’re here to say it’s true. You can find out more about our short-term impact with long-term results here.
Who are your staff and are they reference checked?
No matter where in the country or region a team member is based or what their role is, we ensure the highest levels of vetting, training, and care. In all destinations, the staff you interact with represent Avella Sights so you know you’re getting the best support available. Many of them are from within the communities we operate so they know our host families and the area well.
Many have also volunteered with us or have personal connections to Avella Sights. This means they understand what it’s like to take part in an experience like this and how important it is to have great staff support.
How many other volunteers will be there at the same time?
The number of volunteers will depend on the destination of said project and the time of year they want to join. In general, we always have plenty of volunteers throughout the summer. They’ll also be guaranteed to work with a group of volunteers of a similar age if they join a High School Special trip.
However, if your child wants to be certain that they’ll be joining other volunteers, we can advise on the best dates according to those who have already signed up with us.
Will my child travel alone?
If other volunteers are joining on the same dates and flying from the same airport, we’ll try and connect them so they can travel together on the same flight. However, this is not guaranteed.
Whether they fly alone or with other volunteers, they’ll still be able to contact our team in the unlikely event that they have any issues during their journey. Our staff will also be waiting to collect them at the airport, no matter what time of the day or night they land.
Do you provide escorted flights?
Occasionally, we send a staff member to chaperone outbound and inbound flights for High School Special volunteers coming from certain countries. They can choose to fly with our chaperone for no additional charge. However, we aren’t able to offer escorted flights for all High School Specials.
If we do not offer escorted flights for the project you’re interested in, please keep in mind that many airlines have the option of your child being escorted onto their flight during transit between flights. If other volunteers are departing from the same airport, we can also look into putting them on the same flight together.
Who will pick up my child from the airport?
A staff member of Avella Sights will pick up volunteers, no matter what project or time they arrive. Before your child's departure, you’ll be given the details of the staff member collecting. They’ll be waiting at the airport with a sign written on "Avella Sights" and appropriate identification.
Can Avella Sights help organize their visa?
Yes. Our experienced visa team offers a personalized service, drawing on vast experiences of arranging visas for numerous volunteers to Uganda and East Africa. Our staff have in-depth knowledge about the destinations where we operate and know the best ways to get you where you need to go!
Can you cater to my child's dietary requirements?
Yes. We ask about dietary requirements during the application stage and update our destination staff accordingly. With this in mind, they’ll place volunteers with host families that can best meet their requirements. Please keep in mind that some destinations offer more variety than others but we always do our best to accommodate your requests.
My child only speaks English; is this an issue?
Not at all. English is spoken to a basic level in Uganda as it is the official language so they don’t need to know the native language. We hire our own staff who speak English and the local language so they’ll be able to communicate more efficiently for you.
There are no language requirements for our High School Specials as they’ll have 24/7 supervision and language lessons included in their program, if necessary.
Does my child receive insurance coverage during their trip?
No, insurance is not included in the package. You are required to obtain appropriate travel and medical insurance to cover you for the entire duration of your project and time abroad. Your travel insurance policy must include emergency medical including repatriation, personal accident, personal liability and loss of baggage. If you need us to organize travel and medical insurance for you, we are more than happy to assist. The additional cost will be added to your program fees.
How much spending money will they need to take with them?
The amount they take will depend greatly on the project they join. To get an idea, contact one of our Project Experts. They’ll be able to give an estimate depending on the project and destination they’re considering.
Will this project help with their university applications?
Internships are particularly valuable if they’re considering university studies. This experience will boost their resume and set them apart for future employers or university admission panels. It’ll also give them a better idea as to what they want their future career to entail and improve their employability.
Do you provide scholarship or financial aid to help cover the cost of their volunteer trip?
We do not offer any financial aid yet but possibly some time in the future.
Will they live on their own?
The majority of our volunteers stay with a local host family with at least one other volunteer.
In the case of a bigger group of volunteers or our High School Specials, we’ll organize shared same-gender accommodation in host families (who are able to accommodate the numbers), hotels, shared apartment and homestays. For our High School Specials, we’ll have members of our staff staying with them to provide continued supervision through the night.
How do you select their host families?
Each of our host families is carefully chosen for security, comfort, and friendliness. The family, their home, and the neighborhood are all fully vetted by our expert staff before and during your visit. Our host families are also often associated with at least one of our projects, for example, a teacher from one of the schools we work with.
If you still want to know more, here’s everything you need to know about living with a host family abroad.
What happens if my child doesn't like their host family?
If they’re having an issue with their host family, they must speak to their assigned supervisor in destination. Their supervisor will look into the issue and reassign host family accommodation to ensure they’re more comfortable.
Can they stay in a hotel instead of the accommodation organized?
Our volunteers are welcome to organize their own accommodation. Keep in mind that they’ll need to organize their own transport to and from drop-off points as well. However, for High School Specials this is not something we recommend since we cannot provide any form of supervision.
With that said, there are some High School Specials where we organize accommodation in a hotel. You can contact our Project Experts to find out more information about our accommodation options.
Will I be able to get in contact with them once they start their project?
Once volunteers arrive at the airport, we ask them to contact their family to let them know they’ve landed safely and have been met by our staff.
Since WiFI is not a guarantee at all our host families/accommodation, we encourage volunteers to bring an unlocked smartphone with them. Our staff will assist them with the purchase of a local SIM card and internet data once they arrive.
You’ll also be given the contact details of our staff in destination who you can contact in case of an emergency.
What happens if my child gets sick while at their project?
In the unlikely event that your son or daughter is unwell during their trip, our staff will be there to support them. They’ll be taken to the doctor or nearest hospital, if necessary. This will be done in consultation with your personal doctor and our in-house medical personnel.
Is the hospital close by and in what condition are they?
Most of our projects are in close vicinity to a hospital or clinic. The only exception would be our Conservation Projects. In this case, they’d be transported to the nearest clinic or hospital.
Many of the hospitals are in a better condition than you’d expect. However, the equipment and resources might not be as modern or plentiful as you’re used to. The doctors and other medical staff are all well trained and are used to working with what's available to them.
How will you monitor their access to drugs and alcohol?
On all of our projects, our volunteers are required to follow our health and safety guidelines. We have a zero-tolerance policy concerning the abuse of drugs, alcohol, and other destructive behaviors.
In the case of our High School Specials, volunteers will have 24/7 supervision from our staff and aren’t allowed to go anywhere unaccompanied.
Will my child be supervised in the evening?
We can guarantee that our High School Special volunteers always have a high level of supervision. There will always be a staff member accompanying them during day and evening activities. Depending on the type of accommodation, they’ll either be supervised in the evening by our host families or there will be designated staff staying with the group.
As for our other projects, we advise our volunteers to take necessary precautions and abide by the curfews we set out for them.
Can I join my child for part of their project?
Unfortunately, you won’t be able to join your child on our High School Specials since the program is scheduled in advance. This project is a great opportunity for your kids to experience a new country, get involved in meaningful volunteer work and make new friends with other volunteers.
In the case of other Trips, you’ll be able to join any of our projects along with your child.
We’re huge advocates of family volunteering. It’s a great way to encourage your kids to volunteer through the example you set for them.
Can I visit my child on their project?
You’re more than welcome to visit your child on their project. However, you should keep in mind that they’ll be working on their project during the day and need to abide by our accommodation curfews at night. Many of our projects also have set itineraries which you’ll need to work around.
What happens if they want to come home early?
If a volunteer wants to leave early, they can do so at any time. Our staff will accompany them to the airport. However, they’ll not be refunded for the remainder of their project.
Can’t find the answer you’re looking for?
Get in touch with our Project Experts. They’ll be happy to answer any questions you may have.
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