Privacy Policy
Effective Date: [31st May, 2021] Updated: [31st May, 2023]
Avella Sights (U) Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services and visit our website. By accessing our website or using our services, you agree to the terms and conditions of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, passport details, and other relevant information when you book a trip or contact us for inquiries or support.
1.2 Payment Information: When you make a booking or purchase a service through our website, we may collect payment-related information, including credit card details or other payment methods.
1.3 Usage Data: We may collect information about your interaction with our website, including your IP address, browser type, device information, and browsing patterns. This information helps us analyze and improve the performance and functionality of our website.
1.4 Cookies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and collect information about your usage patterns. You can manage your cookie preferences through your browser settings.
2. Use of Personal Information
2.1 Providing Services: We may use your personal information to process your bookings, provide the requested services, and communicate with you regarding your travel arrangements.
2.2 Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any concerns or complaints you may have.
2.3 Marketing Communications: With your consent, we may send you promotional emails, newsletters, or other marketing communications about our services, special offers, or relevant travel information. You can opt-out of receiving such communications at any time.
2.4 Legal Obligations: We may process your personal information to comply with applicable laws, regulations, or legal processes, including fraud prevention and detection.
3. Disclosure of Personal Information
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, or customer relationship management.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or merged with the acquiring entity’s databases.
3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.
4. Data Security
We employ appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to access, correct, update, or delete your personal information held by us. You may also request the restriction of processing or object to the processing of your personal information, subject to applicable laws. To exercise your rights or make any inquiries regarding this Privacy Policy, please contact us using the information provided below.
7. Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. Your continued use of our services after such modifications or updates signifies your acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Avella Sights (U) Ltd
Plot 10, Old Portbell Road, Kitintale
info@avellasights.com
+256-740927465
Please note that this Privacy Policy applies only to the services provided by Avella Sights (U) Ltd and does not cover the practices of third-party websites or services that may be linked to or from our website. We encourage you to review the privacy policies of those third parties before providing any personal information to them.